Which is better, top-load or front-load washers?

Top-Load washers work for very small amounts of laundry.  Front load washers are able to clean larger amounts of clothes and do a better job of cleaning.  Plus, they are gentler on your clothes due to the tumbling action.  Front-load washers are better valued, using less soap and are more environmentally friendly.

Why is there a $10 or $5 charge on my credit card?

The $10 or $5 charge is only a "temporary" hold/pre-authorization on your account from the  bank (just like they do at the gas station).  This will go away within 1-3 days of when you finish your laundry or make a purchase from the vending machine.  You will only be charged the total amount you spent.

Are you open holidays?

YES.  Our Ft. Thomas location is open everyday of the year, 24 hours a day, even holidays.  We never close!

Do you have a lost and found?

Yes.  Anything left at our laundromats is bagged and saved for 30 days, then donated to local charities.  Please note, we do not recommend leaving your laundry unattended at any time.

Is your laundromat clean?

Our customers are always telling us how clean the place is!  We wipe down surfaces multiple times a day, as well as mopping and vacuuming.  We even use a professional cleaning service to give it that extra deep clean on a weekly basis. 

Do your machines take pods and scent beads?

Absolutely!  Just make sure to place them INSIDE the drum before you load your laundry and NOT in the soap dispenser.  Otherwise, there will be a mess in the soap drawer and your clothes will not get clean.  

When is the best time to come?

We recommend you come during the week to avoid the crowds on weekends. The slowest days are Tuesday, Wednesday and Thursday.  Overnight at our Ft. Thomas location is always an option too. 

Can I leave and come back to pick up my clothes?

As a general rule, we do not recommend this.  The laundromat is unattended so there is no one to watch your clothes if you should leave.  Remember, we are not responsible for lost laundry. 

How long will it take to do my laundry?

Our washers take approximately 25-30 minutes and dryers about 20-25 minutes.  That's laundry finished in an hour.  You can't do that at home! 

How much laundry detergent should I use?

A good amount to use is 1/4 cup of detergent.  Anything more than this and the soap does not get washed out of your clothing, leaving behind a soapy residue.  Remember, more soap is NOT always best.